Need to ungroup twice on Illustrator 28.0

Forum|Forum|2 years ago
November 30, 2023
3 replies
1737 views

Hello! I finally updated my 2014 macbook to the new M3 macbook, so my Illustrator now is 28.0. I am not sure if my problem is related to the M3 or the 28.0?

My new setup now requires me to click ungroup twice. The system is responding as though I never clicked ungroup the first time. Then, when I click ungroup again, it actually works.

Hope I am making sense! Thank you for the help.

Bug

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C

CPTay

Participant

Yes, I believe this is a bug too. Many years of using illustrator and this is driving me nuts.

Anshul_Saini

Community Manager

Hello @CPTay and @crystlet67244659,

I understand how frustrating it can be when you encounter unexpected issues while working in Illustrator. Thank you for bringing this to our attention. We want to help you resolve this as quickly as possible.

To better assist you, could you please let us know the exact version of Illustrator you are using? Additionally, if you could share a screenshot of the Layers panel showcasing the groups you are trying to ungroup, it would be really helpful for us to understand the issue better.

If possible, could you also share any specific file where you are experiencing this problem? This will allow us to investigate further and provide you with a more accurate solution.

We appreciate your patience and cooperation as we work to address this issue. Looking forward to hearing back from you soon.

Best regards,

Anshul Saini

G

gustavoandrighetto

Participant

Hello, for me it happens just the same: i group objects once, but to ungroup i have to click multiple times ungroup to have it ungrouped. Never happened before. I'm using Illustrator 28.0 on a Macbook Pro 14, system OS Sonoma 14.2.1. Thank you.