Neither app will open a file. App loads then nothing works. Why do I have to keep uninstalling?!

Forum|Forum|5 months ago
August 15, 2025
1 Antwort
118 Ansichten

Bug

Beste Antwort von Anubhav M

Hello @superbloom421,

I'm sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator / InDesign

Looking forward to hearing from you.

Anubhav

A

Anubhav M

Antwort

Community Manager

Hello @superbloom421,

I'm sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator / InDesign

Looking forward to hearing from you.

Anubhav

superbloom421Autor

Known Participant

Thanks, I will try this. I uninstalled and reinstalled and it still isn't working.

I was able to work around it by opening it from adobe.com/files but it seems the cloud saved documents dialog under the File Menu won't open at all. I was able to open files in my "Open Recent" but nothing saved to the CC library.

Anmelden

Login über soziales Netzwerk

Willkommen

Login über soziales Netzwerk

Scanne Datei nach Viren

Diese Datei kann nicht heruntergeladen werden