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Paul3904541287l9
Participant
Aug 7, 2024 12:57 PM UTC
Answered

network error when logging into Pantone Connect

When trying to log-in to Pantone Connect today, I'm getting a network error message on the log-in page.

I use an e-mail and password to log-in.

I've tried closing Illustrator and rebooting my PC, but nothing works!!

Can anyone help please

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Rene Andritsch
Rene AndritschCorrect answer
Community Expert
Aug 7, 2024 1:08 PM UTC

As Pantone Connect is not an Adobe product you maybe have to wait until they sort out their problems or check if you have network problems at your end.

I just tried to login to theri website and it is a problem on their end as stated in the screenshot. You have to wait.

 

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4 replies

kenneth_2288
Participant
Dec 18, 2024 2:23 AM UTC

Same problem whether using Chrome or the app...went in and deleted Browser History, Cookies and Site Data, and Cached Images ( may have only needed Cookies) and problem fixed.

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Rene Andritsch
Community Expert
Rene AndritschCommunity ExpertCorrect answer
Community Expert
Aug 7, 2024 1:08 PM UTC

As Pantone Connect is not an Adobe product you maybe have to wait until they sort out their problems or check if you have network problems at your end.

I just tried to login to theri website and it is a problem on their end as stated in the screenshot. You have to wait.

 

Translate
    Paul3904541287l9Author
    Participant
    Aug 7, 2024 1:20 PM UTC

    Hi Rene

    Thank you so much for your reply and BUG REPORT screen shot!!

    At least I know it's not me being stupid!!

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