New Ai User, Can't See Any Images, Stuck in Outline Mode

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I’m a new Ai user in college. I have to place a file into Illustrator and mess with it as a first assignment, here is a list of everything not working;

-Can’t see any images, both png and jpeg files look like this when attempted to open or paste into Ai

-Stuck in outline mode, CTRL+Y does not take it out of outline mode and fix the issue, instead I get this pop up

-Can’t see the image in the layers preview

I am very familiar with creative programs and I’m confident in myself with computers but I’ve searched everywhere and tried everything I can find to resolution. Changing from gpu to cpu or vice versa does nothing either. I also attempted to make a different file, same issue.

Please help!!

Ares Hovhannesyan

Community Expert

Did you try Reset Preferences or delete preference file. Ai will create it automaticaly

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Ton Frederiks

Community Expert

I am curious what resolution (PPI) you see in the Links panel.

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Ton Frederiks

Community Expert

You can change the resolution in an Image Editor like Photoshop before you put the image into Illustrator. What is the PPI resolution of your image in Illustrator? You can check that in the Links panel.

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Ton Frederiks

Community Expert

@Vibrant_Zest0770 It looks like a large file you are placing. The size is very large (your zoom is at 4.17%. Can you change the resolution before placing, or scale it during placing?

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V

Vibrant_Zest0770Author

Participant

Edit: actually yes I can change the size of the box that appears, but it doesn’t make anything visible.

No I cannot change it or at least I am not sure how to. I can barely click on the image itself, only the lines register

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