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Participant
June 7, 2024
Question

New and fun illustrator workspace/view glitch-- SOS

  • June 7, 2024
  • 1 reply
  • 126 views

Hello adobe community!

 

Graphic designer having to use a PC at work here. Today I encountered an issue I've never had before in Illustrator! Weird things started when I was modifying a vector, doing simple actions like changing fill and stroke colors, and I started getting a "cannot complete action" error dialog box and then it would switch my view into outlines. This is something I'm usually able to fix by going into my view menu and returning it to CPU preview, so that is what I did. This was all but fixed; however, the vectors/pasted images in my work space were no longer appearing. If i roll my cursor around in the workspace, it will light up and show that it is there, but I cannot see it or do anything with it. After about 20 minutes of messing with it/copying invisible vectors onto a new document, they reappear.

 

Is this just a PC glitch? Has anyone experienced this before? If you have, were you able to get to a solution faster? Any feedback will help!

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1 reply

Anubhav M
Community Manager
Community Manager
June 7, 2024

Hello @Jessie37906624oyey,

Sorry to hear about your experience. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4bW8aCw) and checking if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav