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Answered

New Document size value resetting in Adobe Photoshop, Illustrator & InDesign 2025

Forum|Forum|1 year ago
October 17, 2024
24 replies
11386 views

Hey,
I have the same issue in every Adobe programm I use - Photoshop, Illustrator, InDesign.
The issue has come up in the past week and occures on multiple machines if I try.
Newest version is installed and still has the issue.

Whenever I go to create a new file and try to type in the sizes, it keeps resetting back to the last used numbers for 3-4 times until it finally gives up wanting to change it.
This is immensly annoying and I can't find any info about this. Any idea what that might be?

Best regards

Performance

Correct answer BriGuyOSC

I just searched Uservoice and was not finding something that matched, so I created one myself.

Here is a link if anyone wants to vote:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49370891-new-document-page-dimensions-resetting-as-i-m-typi

Show previous replies

R

rollercoaster

Participant

Adding my voice to this rage-inducing problem.

Fix it please.

A

ads@karls

Participant

I changed my general preferences to "use legacy "New Document" Dialog" and the issue stopped for me. YMMV

B

BriGuyOSC

Inspiring

Interesting. Didn't even know about that option. When I created the bug report last month, I did get the following response from an admin:

"Ah, the flawed modern File > New...
As noted in a comment on forums, toggling it to the legacy one can be a workaround."

Have another upvote! 😉

J

Jasmine Richards

Participant

avoid using tab, click the fields, still does it but significantly less.

D

dthomas815

Inspiring

This is a bug. Please fix it Adobe it's me money everytime I print something sizes have changed.

Ton Frederiks

Community Expert

Has anyone of you created a bug report in Illustrator Uservoice? That is where the developers look at bugs, the more votes the higher the priority. Please create a bug report and post the link here so others can vote.

https://illustrator.uservoice.com/

B

BriGuyOSCCorrect answer

Inspiring

I just searched Uservoice and was not finding something that matched, so I created one myself.

Here is a link if anyone wants to vote:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49370891-new-document-page-dimensions-resetting-as-i-m-typi

P

PR-AR

Participant

This is still happening for me, but now it doesn't visually reset. I put in the dimensions I need, everything looks fine, I hit create, and the canvas looks completely wrong!

This is even more dangerous that the resetting issue. Now I have to either check the file once created or it has to be an obviously incorrect size - else I'll end up creating the design to the wrong spec! Honestly Adobe! This is crazy. During busy spells I'm making many new documents a day and I WILL eventually forget to double-check this and end up having projects sent out to the wrong spec.

For the past couple weeks I thought the issue was resolved as the values didn't reset... Now I have to go back through all the projects I've made recently and double-check the specs as I'm guessing some are wrong but just similar proportions to what I wanted to make.

J

jasontrump

Participant

Same here. I have adopted the mindset to double the dimensions of my artboards before proceeding with designs.

bjerneri

Participating Frequently

The one thing every single user has to do in every program to start every
project, and they broke it. And don’t seem to be pressed to fix the issue.
I really wish there were alternatives to Adobe, because if there were, this
would be fixed by now. Instead, they’ve got a monopoly, and don’t have to
care and can move their focus to AI crap we don’t care about if we can’t
set up our documents right. Lolol.

D

default1wq0bkjcrzaw

Participant

Everyone in my design studio is having the same issues. Amongst others. Why are the new software versions so glitchy?

bjerneri

Participating Frequently

Right? I’ve got more glitches in every program than I think I’ve ever had.
And I’ve used these products for over 20 years. This particular one is
infuriating though, as it has a couple of times nearly caused me to design
whole pieces in the wrong dimensions.

bjerneri

Participating Frequently

Same annoying problem as everyone else. I enter dims, tab to a new field, and they change. And they will continue changing 3-4 times. It happens in InDesign and Photoshop as well. Please fix this Adobe. This is ridiculous for as much money as we pay.

J

jan_0234

Participant

Same issue for me on both PS and IND. Running Macbook Pro '23 with Apple M3 Max chip. Extremely annoying, the only way around it is to be super fast changing the values of the document size before Indesign/photoshop resets it.

J

jasontrump

Participant

Did you see my comment above? So far this is still working fine for me and seems to bypass this bug in the software.

designer-images

Known Participant

Maybe that's a workaround on this issue, but InDesign still has glitchy behaviour nonetheless.

Just discovered the settings I have in the Layers panel randomly resets itself. For me, I prefer 'Paste Remembers Layers' selected and 'Ungroup Remembers Layers' to be deselected. However 'Paste Remembers...' randomly deselects and 'Ungroup Remembers...' selects. Very spasmodic and somewhat irritating, and it wouldn't surprise me if it was somehow linked to this Document Size setting issue we all have here.

D

DIN-A SiegburgAuthor

Participating Frequently

Hello again,
I un- and re-installed Photoshop, Illustrator and InDesign but the errors persisted.
After completely wiping every single piece of Adobe Software from my system, including registry items,
and giving it a completely fresh install, it now seems to be working as intended.

Best regards

designer-images

Known Participant

Sorry not sure who marked a fresh install of all CC apps as a correct answer to this issue, but I don't think it is.

I noticed the issue happening spasmodically in InDesign and Illustrator on my Mac mini M2 in the last month or two. Last week I took delivery of my new Mac mini M4 and therefore did a fresh install of all apps. The issue is still persisting where entering values in the new document window ie size and bleed (and margin for InDesign) can randomly change after being entered. Sometimes it takes several attempts before the values stay.

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Nik Mac

Inspiring

Hello, I am having the same issue of InDesign and Photoshop reverting back to document size and resolution 2-3 seconds after typing in what i need. This persists up to 4 times before it allows my sizing to stick. Its so frustrating and time consuming. Is there any fix yet? I can't seem to find any answers where it has been addressed successfully. Thanks for any help.

M

meegee

Inspiring

Can i join in too? For me its only in Photoshop, and Ive got 3 macs and happens on all of them. Ive got the latest Adobe software, OS etc. But it was happening with the previous version too - going on for several months. Its also really random as well. I'll have to pay attention and see if its only when I start up or when I keep hopping back and forth throughout the day.

As soon as I tab to the next measurement box it will change my last measurement (eg I type in 160 > tab > changes to 61) and sometimes it will also change the measurement too, ie millimetres to pixels. Even if I select a Phostoshop template it will change it to something else when I click "Create".

Thanks!