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Participating Frequently
April 3, 2023
Question

New Update -Instant headache

  • April 3, 2023
  • 1 reply
  • 326 views

Runing Mac OS Big Sur 11.7.5

Started having troubles with the update last thursday.

Uninstalled and reinstalled an older version. Worked well enough for me to work.

Came back to work monday. New issues- wouldn't launch.

So I ended up deleting all Illustrator apps to reinstall FRESH.

That didn't work. I reinstalled older version 27.0

I get the below issues now

 

 

Now my workflow is screwed up until I get this resolved.

 

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1 reply

Monika Gause
Community Expert
Community Expert
April 3, 2023

You might need to use the Creative Cloud Cleaner tool after all this uninstalling, updating and reinstalling: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Participating Frequently
April 3, 2023

Yep.. had to go through all that rigamaroll just to get things runnign again. Thankfully work is slow today so I had the time. 

Download the cleaner. Download the backup app.

Backup some stuff.

Run the cleaner.

Restart.

Download Illustrator. Again.

Launch it waiting for an issue to pop up.

Redo ALL my work space preferences from scratch.

So far. So good.