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L
LidkaLiLLi
Participant
February 20, 2023
Question

New version still falling down very often

  • February 20, 2023
  • 3 replies
  • 1147 views

Hallo, 

 

I have strong  computer, new version of Illustrator, new version of drivers, uninstalled and installed app and still app is crashing very often, not possible work continuously.

Pls help

Thank you

Lidka

 

This topic has been closed for replies.

3 replies

Met1
Met1
Legend
February 20, 2023

You might want to use the Cleaner Tool.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

No one seems to like this solution, but it worked for me, and several other people on here have used it successfully...

If you are on a Mac you might want to consider making a new user profile, and installing in to that. I'm NOT on a Mac, but again, this has worked for many people on this forum...

L
LidkaLiLLiAuthor
Participant
February 21, 2023

I am working not working on Mac now. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 20, 2023

Hello @LidkaLiLLi,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue. If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

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LidkaLiLLiAuthor
Participant
February 21, 2023
Hi Anubhav, We tried everything ... the problem still not solved. Pls can
you help me through teamViewer?

Thanks

Lidka
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 23, 2023

Hello @LidkaLiLLi,

 

We're sorry to hear that the solution provided did not help. To troubleshoot this further, we recommend scheduling a live session with one of our support agents. Please visit this website (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and click on the chat button located at the bottom right corner of the page to connect with our support team. This way, we can quickly resolve the issue for you. Thank you for your patience and cooperation.

 

Regards.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
February 20, 2023

Please tell us your hardware configuration: Computer, RAM, video card.

And: which version and system is it?

L
LidkaLiLLiAuthor
Participant
February 21, 2023
Náhled přílohy docPC.docx
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Hi there is config PC
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docPC.docx
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31 KB
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Y we use Wacom tablet intuos pro M
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B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
February 21, 2023

I was having a similar issue with Adobe Illustrator. The driver for my Wacom Intuos Pro M was causing Adobe Illustrator to crash, and do so very quickly. Illustrator wouldn't run for more than a few minutes beforet the application window hanged and then vanished.

First, you need to disconnect the Wacom tablet from your Mac and then uninstall the driver.

Visit Wacom's drivers page:
https://www.wacom.com/en-us/support/product-support/drivers

Scroll down to the download links for the Mac and Windows versions of their drivers. Click on the link to "Older Versions." Download the 6.4.0-9 driver released on 11/21/22. That should solve the crash problems.

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