No fonts showing up in illustrator

Question

When i open up the font dropdown, there are no results, not even the adobe standard fonts.

My illustrator is up to date, and I have tried resetting preferences, re-installing illustrator, and re-installing fonts (and restarting laptop).

Does anyone know what the problem could be?

Anshul_Saini · Accepted Answer

Thanks for trying the steps. I would suggest you try the following steps one by one and check if it resolves the issue or not:

Manually reset preferences
- Close all Adobe applications.
- Go to Location C:\Users\%userprofile%\AppData\Roaming\Adobe
- Rename Adobe Illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old and
Adobe Illustrator - 26 Settings.old
- Launch Ai from the CC desktop app.
Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
launch with default settings. You can also take a backup of the folders in case you want to. The location is
mentioned above.
Rename the CEP folder to CEP.old from the following location:
C:\Program Files (x86)\Common Files\Adobe
If that doesn't help, rename the extensions folder to extensions.old from the following location:
C:\Program Files\Common Files\Adobe\UXP
If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall it from the Creative Cloud Desktop app.

We will be looking forward to your response.

Regards,

Anshul Saini

Anshul_Saini · Answer

Sorry to hear about the trouble. I would request you to please try the steps suggested in the help article:

Let us know how it goes.

Thanks & Regards,

Anshul Saini

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