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gifted_soldier8299
Participant
March 13, 2025
Question

no imformation in properties

my Illustrator is 29.3.1. It's strange that it is no imformation in properties after update software. Pls help to check, thanks~~~

    3 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 13, 2025

    Hello @gifted_soldier8299,

    The product team has requested additional information for investigating this. Would you mind sharing a link to the logs after uploading them to a file-sharing service from the following folder location:


    For macOS: /Users/YOUR USERNAME/Library/Logs/Adobe/Adobe Illustrator
    For Windows: C:\Users\YOUR USERNAME\AppData\Roaming\Adobe\Logs\Adobe Illustrator

    Looking forward to hearing from you.

    Anubhav

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    gifted_soldier8299Author
    Participant
    March 14, 2025

    Here you are! Thanks. 

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 20, 2025

    Hello @gifted_soldier8299,


    Thanks for sharing the details. Kindly allow me some time to check this with the team.

    Anubhav

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