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gifted_soldier8299
Participant
March 13, 2025
Question

no imformation in properties

  • March 13, 2025
  • 1 reply
  • 202 views

my Illustrator is 29.3.1. It's strange that it is no imformation in properties after update software. Pls help to check, thanks~~~

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 13, 2025

    Hello @gifted_soldier8299,

    The product team has requested additional information for investigating this. Would you mind sharing a link to the logs after uploading them to a file-sharing service from the following folder location:


    For macOS: /Users/YOUR USERNAME/Library/Logs/Adobe/Adobe Illustrator
    For Windows: C:\Users\YOUR USERNAME\AppData\Roaming\Adobe\Logs\Adobe Illustrator

    Looking forward to hearing from you.

    Anubhav

    G
    gifted_soldier8299Author
    Participant
    March 14, 2025

    Here you are! Thanks. 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 20, 2025

    Hello @gifted_soldier8299,


    Thanks for sharing the details. Kindly allow me some time to check this with the team.

    Anubhav

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