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geraldcalvin
Participant
November 22, 2019
Question

No longer seeing preview in preview pane after updating to Illustrator 24.0

  • November 22, 2019
  • 1 reply
  • 326 views

Wondering why I'm unable to see previews of .ai files in the preview pane after I updated to v24.0?

 

{Renamed by MOD}

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1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
November 22, 2019

Hi there,

 

Thanks for reaching out. Would you mind sharing some more information like:

1. Version of OS.

2. Is it happening with Illustrator files or with other Adobe apps too?



All this information will help us understand issue better and work on it accordingly.

Looking forward to your response.

 

Regards,

Ashutosh

G
geraldcalvinAuthor
Participant
November 27, 2019

Thank you for your response. As noted in my post, I've updated to v24 - this shows as v24.0 in Illustrator > Help. I don't have a newer version in my CC apps list. So, this seems to be the latest. The preview issue, where I'm unable to preview .ai files when trying to open them seems to only be happening in Illustrator. .tiff files preview in Photoshop and File Explorer, as do .pdf files when trying to open in Illustrator and search in File Explorer.

I'm running Windows 10 Pro v1903, on a Dell 64bit i5.
 
Prior to updating to v24, I was able to preview the .ai files while opening from Illustrator. So, this issue seems new to v24.
 
Thank you,
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