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Correct answer Anubhav M

Hello @genesis39030657i6w9,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue.

We suggest trying the solutions listed in this help article (https://adobe.ly/4fGDw21) for other generic cases. We appreciate your patience and are here to assist if you need further help. Please feel free to reach out if you have any further questions or need assistance.

Thanks,
Anubhav

4 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
August 14, 2024

Hello @genesis39030657i6w9,

We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue.

We suggest trying the solutions listed in this help article (https://adobe.ly/4fGDw21) for other generic cases. We appreciate your patience and are here to assist if you need further help. Please feel free to reach out if you have any further questions or need assistance.

Thanks,
Anubhav

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
August 7, 2024

Hi @genesis39030657i6w9

 

We're sorry to hear about the trouble you're experiencing. As mentioned by Bobby a few other users have reported a similar issue, and we have found that completely reinstalling the application helps resolve it. While our team is working on resolving this issue, could you please try the following steps and let us know your observations:

 

  • Close all Adobe applications.
  • Remove Illustrator and other affected apps using the Creative Cloud Cleaner Tool: https://adobe.ly/3LZDS68.
  • Reinstall apps using the Creative Cloud Desktop application: https://adobe.ly/3LX80PC.
  • Relaunch Illustrator.

 

Thank you for your patience, and I hope this helps!

 

Regards,

Srishti

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
August 6, 2024

Based on several other similar posts it looks like one of the Adobe Beta apps may be causing the problem. Removing the beta apps, possibly using the Adobe CC Cleaner tool, may fix the problem.

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
August 6, 2024

@genesis39030657i6w9 Typically, when a system says it's "out of memory," it's referring to RAM. Close some applications that you are not using at the moment....such as Photoshop or Illustrator

m
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