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gustavo38166897e9lt
Participant
September 12, 2025
Question

no se puede acabar de visualizar. no se puede completar la operacion

  • September 12, 2025
  • 2 replies
  • 152 views

illustrator 29.8.1 el archivo abre solo lineas sale mensaje  "no se puede acabar de visualizar. no se puede completar la operacion" en mac Sequoia 

2 replies

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
September 29, 2025

Hi @gustavo38166897e9lt,

 

I hope the suggestions shared by the expert helped. If the issue still persists, could you try restarting your Mac in safe mode as explained here: https://adobe.ly/46sPz0p to rule out any third-party conflicts? It would also be helpful if you could confirm whether this error is happening only with a specific file or if it occurs across all your Illustrator documents.

 

Let me know your update so I can guide you further.

Abhishek

G
gustavo38166897e9ltAuthor
Participant
September 30, 2025
Estimado

Inicie a modo seguro y sigue igual, todos los archivos hacen lo mismo, si
los abro en el Illustrator versión anterior anda perfecto.
Va también el archivo original en ai.

Gracias.
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 6, 2025

Hello @gustavo38166897e9lt,

Could you confirm if this happens with specific files in Illustrator? If so, could you please share a link to a sample file after uploading it to a file-sharing service, so we can review it with the team?

Looking forward to hearing from you.

Anubhav

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
September 12, 2025

Hi @gustavo38166897e9lt,

 

I understand how inconvenient this must be. Could you please confirm which macOS Sequoia version you are on and whether this happens with all files or just specific ones? It would also help if you could share a sample file that shows the issue, along with a short screen recording if possible. In the meantime, please try resetting Illustrator preferences once and check if the problem persists.

 

Let me know how it goes after trying this.

Abhishek

G
gustavo38166897e9ltAuthor
Participant
September 25, 2025
Estimado

es en MacOS Tahos 26.0, M2 8 gb memoria, restableci las preferencias y
sigue igual,

Muchas gracias
Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
September 26, 2025

Hi gustavo38166897e9lt,


Thank you for sharing the information. Would you mind sharing a screen recording of the issue for further investigation? It would also be helpful if you could share the sample file with Abhishek for testing purposes.

 

We will try our best to help.

 

Thanks,

Harshika

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