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0_xMx_0
Participant
May 22, 2024
Question

NON STOP CRUSHES AND LOST RECOVERY FILES

  • May 22, 2024
  • 1 reply
  • 201 views

Hello, i have purchased the whole suite and ever since my work became impossible, Illustrator crushes unexpectedly, the autosave is set to every 2 minutes but the autorecovery file was more than an hour earlier costing me hours of lost work every time and Data recovery folder in Library is empty

Is there anothe rway to recover my file?>

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
May 22, 2024

When Data Recovery folder is empty there is no way. 

 

Do not ever get yourself in a situation where you have to rely on that function. Save regularly and save different versions of your file. Do not rely on one file alone.

 

But now the crashing has to be solved. Can you please tell us about your system and what's in your file?

Where do you save your file?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 23, 2024

Hello @0_xMx_0,

I'm sorry to hear about your experience. As Monika suggested, recovery might not be possible at this time. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location or saving it as cloud documents.

Additionally, were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/4bKFlYU) to see if it resolves the problem.

 

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

Thanks,

Anubhav

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