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Participating Frequently
February 7, 2020
Answered

Not able to install Illustrator CC2020

  • February 7, 2020
  • 1 reply
  • 1386 views

cannot open my illustrator 2020. Tried to reinstall and it stops at 5%. Tried to uninstall and got missing driver message that may have been corected with reinstall but could not reinstall. Reloaded missing dll file and received same message and then other dll file missings. Photoshop and Indesign properly. Creative cloud app behaves as Illustrator

Help

 

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Correct answer Ashutosh_Mishra

Hi there,

 

Sorry to hear about your experience. I'd recommend using Creative Cloud cleaner tool to remove the existing installation. Once done, reinstall a fresh copy. Follow instructions provided on https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Hope it helps.

 

Regards,

Ashutosh

1 reply

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
February 9, 2020

Hi there,

 

Sorry to hear about your experience. I'd recommend using Creative Cloud cleaner tool to remove the existing installation. Once done, reinstall a fresh copy. Follow instructions provided on https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Hope it helps.

 

Regards,

Ashutosh

Participating Frequently
February 10, 2020
thanks
it worked and Illustrator installed