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Rebecca5C59
Participant
September 25, 2020
Answered

Not able to use swatches in Illustrator

  • September 25, 2020
  • 4 replies
  • 445 views

Hi I can't change colors permanently or create a library. I cant make any changes to the gradients beside the default setting no matter what I try there are no swatches on the side of my screen and it won't let me change colors. I downloaded to most recent version and have a new computer I have no idea what is going on. I have gone through several forms already and they have not been helpful. If anyone has any idea what is going on please reach out.

 

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This topic has been closed for replies.
Correct answer Ashutosh_Mishra

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the Illustrator & OS? Please make sure you have GPU & OS updated to the latest version. Additionally, you may try resetting preferences of the Adobe Illustrator and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

4 replies

Larry G. Schneider
Community Expert
Larry G. SchneiderCommunity Expert
Community Expert
September 26, 2020

Did you by any chance open a raster image file? Rasters have no built in Swatch library. 

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
September 25, 2020

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the Illustrator & OS? Please make sure you have GPU & OS updated to the latest version. Additionally, you may try resetting preferences of the Adobe Illustrator and let us know if it helps.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Looking forward to your response.

 

Regards,

Ashutosh

Doug A Roberts
Community Expert
Doug A RobertsCommunity Expert
Community Expert
September 25, 2020

What exactly are you doing step by step?

Can you show a screenshot of your work area?

Mylenium
Mylenium
Legend
September 25, 2020

Without any exact system info nobody can tell you much. Since this is a new computer, chances are you may need to spend some time configuring it suitably, i.e. fixing your user permissions, verifying folder access and updating drivers. A lot of this stuff is often done poorly with factory defaults and drivers can easily be outdated within a few weeks these days.

 

Mylenium

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