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Answered

"Not enough memory" errors on Illustrator CC 2015.3

Forum|Forum|9 years ago
June 22, 2016
14 replies
10601 views

I'm getting constant "Not enough memory" issues even making small adjustments, usually followed by a crash.

Tried reassigning scratch disk to a larger drive, no change.

Sticking with 2015.2.1 for now.

This topic has been closed for replies.

Correct answer Raghuveer_Singh

Hi All,

We have observed that the reason for this dialog was that Illustrator (2015.3) seems to be conflicting with some clipboard utility applications running on the system.

If you are encountering this issue then please try to quit the clipboard utility & then try to use Illustrator.

Please drop an email to ShareWithAI@adobe.com if this do not resolves the issue.

We are investigating this issue.

With Best Regards,

Raghuveer Singh

Illustrator Team

AshutoshChaturvedi

Legend

We have released a patch to fix this issue few minutes back. Please upgrade.

cc_user_mac

Inspiring

AshutoshChaturvedi thnx, seems to work again!

AshutoshChaturvedi

Legend

We have released a patch to fix this issue . Please upgrade.

cc_user_mac

Inspiring

@AshutoshChaturvedi thnx for the info. Nice to know your are working on a fix!

E

ericsoup

Known Participant

Had the same issue, and it seems that turning off Include SVG Code has fixed the problem. I'm running Keyboard Maestro and Alfred 3.

+1 to Adobe, please fix the issue.

vertigocreative

Participant

In case any crazy people who use old software like me stumble across this, I have used an old copy/paste manager called "Ditto" for many years, and never had any trouble until AI CC2015.3. I was just about to quit Adobe because simple copy & paste (or sometimes just copy) would freeze up and crash AI. Removing the Ditto app and changing the above SVG setting fixed it right up. Thanks for everyone's help!

K

katartgraphics

Participant

vertigocreative I'm not sure why you removed the Ditto app AND modified the SVG Code setting. You should only have to do one or the other. Personally, I would turn off the SVG code setting, remove the Ditto app and purchase the Paste app.

ananggadipa

Participating Frequently

I still have problem while turning off SVG with Paste app still running. It just force quit when copy/paste something.

Only quitting Paste app solve it.

cc_user_mac

Inspiring

+1 Please fix!

It works fine with all clipboard apps (in my case Alfred and Keyboard Maestro) in previous versions of Ai. So this absolute an Ai issue! So turning off clipboard managers is NO option! So please fix this as soon as possible!

feek

edit: best solution right now is reinstall Ai 19.2.1 via CC-desktop (select previous versions) ....

cc_user_mac

Inspiring

Hi,

I've found a workaround:

- turn off in File Handling & Clipboard: include SVG Code!

After setting these options, Ai 2015.3 works OK.

So there seems an issue with the parsing of the SVG code to the clipboard! An encoding issue? Copying the SVG-code to the clipboard works fine in 19.2.1!

Regards,

Feek

T

theand

Participating Frequently

That works a treat for me too! Thanks.

G

guusguus

Participating Frequently

Now I've turned off the clipboard option in Unclutter. It seems like every app has a clipboard functionality, but I think this is my last one.

Even though, Adobe should step up and fix this. I'm waiting for an update.

G

guusguus

Participating Frequently

Adobe support suggested to rename a folder:

Gosia: In go to folder , type ~/library

Gosia: Open the Preferences Folder > Open the Illustrator 19 Settings folder.

Gosia: Rename en_US to en_USold.

This ended the problem for a short while, but the next day it was back.

Now I'm shutting down Keyboard Maestro and the clipboard features in Alfred, but this doesn't help either.

I'm too busy to contact support again. IMHO this is a serious problem which needs to be fixed really fast. I'm waisting time and losing money restarting Illustrator or shutting down clipboard managers. On the other hand I'm paying quite a lot of money for my CC subscription.

So Adobe: get to work and fix it. Fast.

C

charletan

Participant

Almost every clipboard manager I tried resulted in the "Not enough memory" error, including: PTH Pasteboard, copy'em paste, keyboard maestro, paste - as my workflow is based on such a clipboard manager this is a BIG issue for me and I will have to go back to the last version of AI. Any idea when this will fixed?

renatoaguiar9

Participant

The Paste – smart clipboard history manager for Mac is working perfectly well with Illustrator.

K

katartgraphics

Participant

I'm having this problem with Paste 2

I

iconmasterXAuthor

Participant

Yup, getting rid of PasteBot seems to have solved the "Not enough memory" errors for me. Whew.

Raghuveer_SinghCorrect answer

Inspiring

Hi All,

We have observed that the reason for this dialog was that Illustrator (2015.3) seems to be conflicting with some clipboard utility applications running on the system.

If you are encountering this issue then please try to quit the clipboard utility & then try to use Illustrator.

Please drop an email to ShareWithAI@adobe.com if this do not resolves the issue.

We are investigating this issue.

With Best Regards,

Raghuveer Singh

Illustrator Team