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rachel_c_tnf
Participating Frequently
December 12, 2011
Question

Not Enough Memory to open the Illustration- HELP!?

  • December 12, 2011
  • 16 replies
  • 112918 views

Hi I support many users here at my company on several different systems but unfortunately there is no real support for Adobe programs.. Any idea on why one of my users is getting this error message? We just upgraded all to Adobe CS5.0 and everytime she opens a sketch in CS5 this error message comes up stating "Not enough memore to open the illustration." I've already re-installed the CS5.0 suite a couple different times and IT double checked and the user has plenty of memory on her computer..She's on a PC if this helps. Any help would be greatly appreciated! Since she can't open past this error message, she has to go back to using CS4, but we're eventually removing CS4 from all the computers.. Thanks!

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V
vojtech_svec
Participant
March 20, 2012

Hi,

this tends to happen to me for no apparent reason all the time.

I haven't found any way [including task managing / formatting / reinstalling / what have you] to fix this.

What seems to work most of the time, though, is this:

  • start up Illustrator and open the file through the program

[not by doubleclicking the file icon of your illustration or dropping it inside the program].

It doesn't make the problem go away, but it will get your files open.

Vojta

    H
    H Chinaski
    Inspiring
    May 21, 2012

    Hi all. I have had this problem since CS2 on a couple of MBPs, always with the latest systems. My current can is a 17" MBP 2.2 Ghz with 8 GB RAM and 10.7.4 plus Illustrator CS4 (14.0.0).

    The error message comes up now and then when I try to open a file with one or a few already open (but not always, it's very sporadic). What always helps for me is restarting Illustrator. The problem has nothing to do with corrupt files, since the files will open nicely after restart.

    This has been annoying me for years, and I'm still waiting for a bug fix.

    Gunnar

    U
    Ushebti
    Participant
    May 26, 2012

    This has happened to me several times off and on

    Generally, there is nothing wrong with any components of your computer and your file is not corrupt.

    The only corruption is in your Illustrator preferences.

    The link below describes a couple ways to delete your pref's

    http://www.justskins.com/forums/small-file-yet-not-96071.html

    Deleting pref's has worked for me every time

    (I have no idea how they get corrupted, but it is what's happening)

    Good luck!

    M
    Marmite_2012
    Participant
    February 17, 2012

    Hi,

    I'm having the exact same issue on a brand new MacBook Pro with a ton of memory and a recently installed version of  Illustrator 5.1.  Problem just started occuring a couple of days again.  The only help posted from Adobe related to the "Not enough memory to open the Illustration" message is that the file is corrupted.  I'm having the same issue intermittently with many files so I don't believe the error issue is related to a corrupt file.  Weirdly, I followed another poster's advice and placed the 'corrupt' file in a new illustrator file. After closing the 'new' file out I then was able to open the original file with no problems. Lion OS is 64bit also, could that be an issue? Sorry the tech stuff is beyond me. The prospect of losing important files to a software glitch is very scary, come on Adobe time to step up and figure this one out!

    Thank you,

    Laura

    M
    maau1985
    Participant
    December 30, 2011

    Hi All,

    I'm an IT technician. I have one of my users who is facing this memory issue. She is the only one who is repeatedly getting this. When she initially got the problem, we were unable to fix it (re-installing, googling fixes) so we sent her a new HDD and it was finally resolved. After say 6 months she reported the problem again. I had uninstalled, cleaned reg entries, temp and rebooted. Installed the app back, ran the latest patch 15.0.2 and rebooted and it started working again. Now after 2 weeks she has reported the problem again. I have tried same steps to fix it. The problem is, she is the only person with this issue. Her team has no such issues. Any help would be appreciated.

    She is using LenovoT410, Intel I5, 8GB RAM.

    Thanks!!!

    R
    rachel_c_tnfAuthor
    Participating Frequently
    December 31, 2011

    I will be out of the office starting 12/16/2011 and will not return until

    01/03/2012.

    For issues/questions with WebPDM or Enovia please contact the Help Desk.

    Happy Holidays!

    G
    Grant_Vanderhule
    Participant
    December 14, 2011

    I am experiencing the same issue with Adobe Illustrator CS5 on a computer running Windows 7 64bit. The computer in question is configured the same way as several others in the same business unit, but this is the only one that is having trouble with Illustrator. The error will first appear seemingly at random upon opening a file, but afterwards nothing can be opened in Illustrator without returning the "not enough memory" error. Illustrator itself doesn't seem to open correctly either, and appears as an extremely minimized window with barely enough room for the File and Edit menus. I have already checked the computer while the error message was cropping up, and it was not running low on either hard drive space or RAM, nor was the Illustrator process using up an inordinate amount of system resources.

    Rebooting will sometimes resolve the issue temporarily. I was also able to temporarily resolve the issue by browsing to C:\Users\(username)\AppData\Roaming\Adobe\ and renaming the Adobe Illustrator CS5 Settings folder. When I next opened Illustrator, the folder was rebuilt from scratch and everything was working normally again. After a little while, the problem resurfaced until the folder was renamed again. It seems that something in the settings folder is becoming damaged, but I don't know which file specifically or why that is happening. The user the computer was set up for works with many of the same files that others in her business group work with on a daily basis, and this issue has not cropped up for any of them.

    Any advice on how to track down the exact source off the problem would be appreciated.

      R
      rachel_c_tnfAuthor
      Participating Frequently
      December 14, 2011

      Grant- YES! The same exact thing! Word for word..Advice very much appreciated, please!

      C
      CHMprepress
      Inspiring
      December 15, 2011

      Did you already defragment the disk in the computer?

      C
      CHMprepress
      Inspiring
      December 13, 2011

      You say you can open it on your computer, is the installation (computer, ram, system, ....) the same as here computer or do you have the same installation to compare it with.

      If so and it is only going wrong on here computer, than this can only mean there is something wrong on here computer. In that case reformatting could be a option.

      R
      rachel_c_tnfAuthor
      Participating Frequently
      December 14, 2011

      CHM- How do I go about reformatting?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      December 12, 2011

      Does this happen with only one file or with others as well?

      Does this happen on other computers?

      Can the file be opened with CS4?

      What's in the file?

      R
      rachel_c_tnfAuthor
      Participating Frequently
      December 12, 2011

      Hi Monika,
      It's many other files, it happens randomly so far. For example, this past Friday she did not receive this error, now today, Monday she is..I'm able to open the same files on my computer without getting this error. And yes she is able to open the same file in CS4. Not sure how to answer the last question, other then a sketch with 3 artboards? Thanks!

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