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[!now] error message whenever I try to export files

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this error message has randomly started happening since i updated illustrator. I have done a clean windows install and it still happens. All I am doing is trying to export designs at 300dpi as a png. I cannot export anything now. And as a work around I have to copy the designs to photoshop and export using that. However I don't like this option as the file is not a vector anymore. I have searched the internet everywhere and can't find anyone with this issue. Please HELP

defaultfrbv4gjl8o35Correct answer

Participating Frequently

Had the same issue just now. I'm pretty sure that it was because the output filename was too long; I unchecked the Suffix option and that fixed it.

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Participant

I was having this problem too; I checked "Use Artboards" when exporting and then it worked fine!

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Participant

Incredible! Thank you I've been suffering all morning! Perfect fix!!!!

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dgaplansc32017418

Participant

Same problem here. Encountered it today.

System/Software Specs:

Illustrator CC 21.1.0 (64-bit)

Windows 7 Professional

Trying to save the file to a network drive

Export method : Export > Export As... > Use Artboards

I am trying to save a large (600in x 72in) image at 300dpi.

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Participant

I am having the same exact problem when try to export file in png in 300 dpi. Any soution?

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Community Expert

Community Expert

https://forums.adobe.com/people/r+ra1746432 schrieb
I am having the same exact problem when try to export file in png in 300 dpi. Any soution?

Please answer the questions in #5

Also: how large is the artwork?

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Rosea22476837bhbk

Participant

Help #1 for IRS what is available soulution for the Problem

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Katja Trolle Taksholt

Participant

Got the same probblem, did anyone find a solution?

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Community Expert

Community Expert

https://forums.adobe.com/people/Katja+Trolle+Taksholt schrieb
Got the same probblem, did anyone find a solution?

Which version of Illustrator?

Which system?

Where are you traing to save the file?

Which export method?

What kind of file are you saving? If it's not a PNG, please create your own thread.

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Kien30948049g8st

Participant

hello can you help i have the same issue

im using win11

i cannot export to any file from AI file

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Community Expert

Community Expert

Which system is it?

Do you have any third party plugins in Illustrator?

A Wacom?

A printer?

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timw58106494Author

Participant

Hi, I am running Illustrator CC 2017 on windows 10 64 bit and have no third party plugins at all

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Participant

I get the same error and I am on a Mac with Illustrator CC 2017

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