Nueva actualizacion Illustrator

Question

Llego la nueva actualización de Illustrator. Soy usuaria de MAC asi que varias cosas:

1 - NO FUNCIONA CORRECTAMENTE, se traba todo el tiempo. Es posible que cuando lancen una actualización sea probada por los desarrolladores y no lancen basura que no funciona?

2 - Por qué SE CREA UNA SEGUNDA APLICACIÓN en vez de reemplazar la existente? se pierden las configuraciones y genera problemas.

3 - Gastan tiempo en LA INTELIGENCIA ARTIFICIAL, pero no mejoran funciones ya existentes como el calco de imagen, que es una absoluta porquería.

Honestamente siempre tengo que volver a las versiones anteriores porque no estan correctamente desarrolladas.

Srishti_Bali · Answer

Hi @melangeb

I’m truly sorry for the frustration this situation has caused. I understand how aggravating it must be when things don't work as expected, especially when you're relying on the software for important tasks.

We take great care to test each release across various operating systems and environments, but sometimes issues can still arise due to specific setups or configurations. Rest assured, we are constantly working to address as many issues and feature requests as possible. The UserVoice link Monika shared is a testament to our commitment to listening to our users and implementing the most requested features, though we have to prioritize based on the number of votes.

I’m here to help you work through these issues. Let’s tackle them one by one.

For the performance issues you mentioned, could you provide more details about where the problem occurs? Is it tied to a particular feature, tool, or file? Also, could you confirm which operating system you're using?
Regarding the installation of two applications, it’s possible if one of them is a beta version. Could you please check and confirm if one of the apps is a beta?
We do have several enhancements planned in the upcoming releases. If you have specific requests for Image Trace, please share them on our UserVoice page or upvote existing posts there. The more votes a request receives, the higher its chance of being implemented.

We’re here to assist you every step of the way. Please provide the additional information so we can resolve these issues promptly.

Regards,

Srishti

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