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Participant
October 21, 2022
Question

Nuevos Programas Crashean 2023, en Macs de modelo atrasado?

  • October 21, 2022
  • 3 replies
  • 167 views

No se por que no funciona mi programa Ilustrador 

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3 replies

Anubhav M
Community Manager
Community Manager
October 21, 2022

Hello @TheFactoryGDL,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

 

Also, share the Crash Report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html), so we can investigate this further.

While submitting the crash report, kindly use the same address as the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

lambiloon
Community Expert
Community Expert
October 21, 2022

Hi, try to check the system compatibility section for an illustrator that will help you in understanding the problem, or otherwise post a screenshot so we can guide you more...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
Monika Gause
Community Expert
Community Expert
October 21, 2022

Please tell us your system.

Exactly what happens? It does not launch at all?

Did you already reset the preferences (this will erase all your settings)