object not responding when I click on it

Forum|Forum|2 years ago
March 24, 2024
2 replies
824 views

When clicking on an object (text/shape) it showing me a small box next to the mouse icon arrow, and I can't move the object.

Only when I'm not clicking it anymore, and moving my mouse, then the object is moving even so I'm not clicking on it.

I checked all the view options are off.

It's impossible working like this.

Any idea why this is happening?

Thanks!

Performance

This topic has been closed for replies.

H

Hayley36286280fohz

Participant

Watch this video https://www.youtube.com/watch?v=AV8HNHBCw4c

I hope you will got your solution.

O

Or36284810qlwvAuthor

Participant

Thank you!

Anubhav M

Community Manager

Hello @Or36284810qlwv,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/3vyJH6e), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav