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Participant
June 3, 2024
Question

On launching Illustrator on Win10, I get the error "dxcore.dll not found "

  • June 3, 2024
  • 1 reply
  • 670 views

When launching Adobe Illustrator on a Windows 10 laptop I get the error "dxcore.dll not found ". The "Learn more" button says: "Compatibility: works on this computer". I have uninstalled and reinstalled Illustrator three times without any effect. Illustrator was just updated (2024-06-04), and is now version 28.5.

Please fix this asap - I need the program daily for work!

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1 reply

jane-e
Community Expert
Community Expert
June 3, 2024

@Karin5EF2 

 

Adobe is aware and is investigating:

https://community.adobe.com/t5/illustrator-discussions/illustrator-on-windows-launch-error-dxcore-dll/td-p/14600761

 

There are several threads in the Microsoft forums. Here's one:

https://answers.microsoft.com/en-us/windows/forum/all/having-problem-with-dxcoredll/6f72afae-5f49-485b-b4fc-ab92e7606c98

 

I've moved your post from CC Desktop to the Illustrator forum.

 

Jane