open and save panel service crashes finder mac

Question

This continues to happen randomly since upgrading to os Sequioa and it requires a full hard restart. Wasting hours on restarts and losing work.

Illustrator 29.2.1

Macos Sequioa 15.2

Mac Studio

M2 MAx

64GB

Dean Rank · Accepted Answer

crossing fingers for youI went an entire day yesterday without the crash.My best guess is that the Mac os Sequioa issues a dialogue for allowing third party apps to access storage and external storage.  I finally got that approval window to come up for Illustrator (no idea why it didn't pop up first thing).  Once I approved Illustrator's access, the finder crashing stopped. I believe you can pre-empt the crashing by going to settings:navigate to System Settings > Privacy & Security > Files and Folders, then select the specific Adobe app and enable access to the desired locations on your external storage device Perhaps someone could verify this?  Not much info on this out there that i could find.Thanks for all of your help Monika!

Chukwuemeka33802427fbyp · Answer

Sharing this as this was an issue for me for years and I was just able to resolve it today.

kchai007's solution was what finally resolved this issue for me.

https://discussions.apple.com/thread/255476120?answerId=260470079022&sortBy=rank#260470079022

Sequoia: System Settings > iCloud > Drive > Sync this Mac (Turn to Off)

Sonoma: System Settings->Apple ID->iCloud->iCould Drive, click to disable it.

For some reason having iCloud Drive turned on is causing the Open and Save Panel Service to not respond on the mac freezing the Finder in the process. Turning off iCloud Drive seems to be the only solution that successfully worked for me.

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