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Nathan Rule
Known Participant
February 26, 2024
Question

Open File - Can't see document, Have to Float in Window to see it

  • February 26, 2024
  • 2 replies
  • 126 views

This just started doing this about a week ago. When i open a file The "New File Splash Screen" stays in the forefront, and i cannot see the open files. It is very annoying.

 

Is this fixed or do i have to keep doing the Float in windows as a fix until Adobe fixes this bug?

This topic has been closed for replies.

2 replies

J
Community Expert
JessCampbellCommunity Expert
Community Expert
February 27, 2024

Have you tried resetting your workspace already - or resetting your Illustrator preferences? 

To reset your workspace, go to Window > Workspace > Reset. 

To reset your preferences, go to Edit > Preferences and from the General tab, click Reset Preferences. You will then need to quit and relaunch Illustrator. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 27, 2024

Hello @Nathan Rule,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), and a screen recording of the problem (https://adobe.ly/49sr7vi), so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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