Opening a New File

Forum|Forum|10 months ago
May 28, 2025
1 reply
581 views

Hello Team,

up until today, when i select "File" and "New" or select "New File", i used to have a few options for how i want the new blank page to be created i.e Set pixels, page size, etc... However, now when I attempt to open a new page, it is completely different as shown in the screenshot image. How do i revert back to the having all the options for when i open a new file?

How-to

Correct answer donnie_1505

Yes. Thank you, this is the expected screen when you open a New File. Please let us know if this helps.

Thanks,

Harshika

Excellent, thank you for the confirmation.

Ton Frederiks

Community Expert

As a workaround you can check "Use legacy "File New" interface" in the Preferences.

But you could try a restart of your machine or a reset of preferences.

https://helpx.adobe.com/illustrator/using/setting-preferences.html

Anubhav M

Community Manager

Hello @donnie_1505,

I hope Ton's suggestions helped resolve the problem. If not, please try the following steps and check if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.
Anubhav

D

donnie_1505Author

Inspiring

Hello Team, thank you both for your assistance. I tried each of the suggestions provided by both of you. Attached is my current view when i select "New File".

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