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Karakter Prints
Participant
August 17, 2026
Question

Opening and saving in the cloud takes an unusually long time.

  • August 17, 2026
  • 7 replies
  • 42 views

When I try to open or save a file to Adobe Cloud from Illustrator, it takes an extremely long time to open. This has been the case for several weeks, but today it doesn't seem to open at all. On another device, it is also slow, but it works at the moment. Is this a known problem?

      7 replies

      udc-uk
      Participant
      August 27, 2026

      I don’t use the cloud and saving any file locally is taking forever. Yesterday saving one small image file locked up Illustrator for over 3 hours. Something is clearly wrong with the cloud infrastructure that is effecting both local and cloud saving. 

       

      udc-uk
      Participant
      August 27, 2026

      Forced quit the app and updated to a new version this morning and it’s faster at the moment. Fingers crossed it stays that way.

        Harshika Verma
        Community Manager
        Harshika VermaCommunity Manager
        Community Manager
        August 27, 2026

        Hi Karakter Prints,

        We would like to follow up on your issue. Were you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

        We would be happy to help.

         

        Thanks,
        Harshika

        Karakter PrintsAuthor
        Participant
        August 27, 2026

        Hi, I still can not open Cloud documents. Opening a new document also fails at this point. Would be happy with some help!

        On my other device everything runs fine.

        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        September 1, 2026

        Hello ​@Karakter Prints 

         

        Could you try updating Illustrator and the OS to the latest version and checking if the problem persists? If yes, please try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

         

        Looking forward to hearing from you.
        Anubhav

        creative explorer
        Community Expert
        creative explorerCommunity Expert
        Community Expert
        August 24, 2026

        ​@Karakter Prints Could it be the internet is slow on your end? Or could the Adobe server be under maintenance? https://status.adobe.com/cloud/creative_cloud

        m
          Abhishek Rao
          Community Manager
          Abhishek RaoCommunity Manager
          Community Manager
          August 17, 2026

          Hi @Karakter Prints,


          Thanks for reaching out, and sorry you're experiencing these delays with Illustrator cloud documents.

          Could you please confirm whether this happens with all cloud documents or only a specific file? Also, please try switching to a different network connection and test again.

          Additionally, please try the troubleshooting steps in these Adobe HelpX articles:

          https://adobe.ly/463XEYh

          https://adobe.ly/4garjUo

          Please let us know whether these steps improve the behavior.


          Thanks,
          Abhishek

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