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A
Adriaan_Metz
Known Participant
February 9, 2025
Question

Option New View in Illustrator crashes the document

  • February 9, 2025
  • 1 reply
  • 250 views

When I make several Views (View menu) into Illustrator (29.2.1) on my iMac (Sequoia 15.3) my document (16Mb) crashes and the views I made are gone.

How can I solve this problem?

Is this a known bug?

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 10, 2025

Hello @Aad27021515edun,

Would you mind confirming your system specs (CPU/GPU/Memory) and if Illustrator behaves this way with all files, so I can better assist you?

Also, try to run Illustrator under Safe Mode (macOS) and share your observations.

Looking forward to hearing from you.

 

Anubhav

A
Adriaan_MetzAuthor
Known Participant
February 10, 2025

Hi Anubhav,

I have an 3Ghz 6-Core Intel Core i5 iMac with 32 GB memory.
It is only with this document, because I don't have any other documents with views

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 11, 2025

Hello @Aad27021515edun,

Thanks for confirming. Would you mind copying all the layers/objects from this document to a new one to see if it helps resolve the problem? If not, kindly share a link to a sample file along with a small screen recording of your workflow and the problem after uploading it to a file-sharing service so I can check it with the team.

Looking forward to hearing from you.

 

Anubhav

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