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luzage7
Participant
July 26, 2017
Answered

Outline mode doesn't work

  • July 26, 2017
  • 32 replies
  • 30582 views

Since 8 days ago I can't work on outline mode because when I change to this mode pressing Ctrl+Y or clicking on View>Outline the image gets frozen and remains frozen until I return to "normal mode view" (GPU Preview). Photoshop and Indesign work fine.

I have formatted my computer and reinstalled everything before I contact Adobe Support Chat. I was been helped by Jhonny but we lost connection after he restarted my computer in safe mode (via remote control). He tried with:

Deleting %Appdata%

Checking GPU drivers (Up to date)

Creating a new user with administrator privileges

Re-installing illustrator

We spent more than 2 hours and nothing. Please help me with this because It is so annoying and I Outline view mode is pretty important to work on illustrator.

I can provide my case number if need it.

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    UPDATE:

    We have confirmation from NVidia that this issue is fixed in GeForce series driver version 388.31 released on 15-Nov-2017. Fix for Quadro series driver will be available in next NVIDIA Quadro driver posting. We do not know release date for Quadro driver, will let you know once the driver with fix is released.. Thank you NVIDIA

    We have some good news and progress to share. NVIDIA has been able to reproduce and fix the issue. They are currently working on a fix to be available in the next NVIDIA driver posting. We do not yet know the date of when the driver will be available but will let you know when it is.

    Please vote on the issue here: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/31557382-outline-preview-bug We will keep you posted on the UserVoice about the progress.

    Thank you NVIDIA

    Some technical details: The only affected systems are MSHybrid + Windows 10. MSHybrid is short for essentially, a system that houses both discrete GPU and Integrated GPU.

    Meanwhile, additional keystrokes can help you.

    Keyboard shortcuts – CTRL+E toggles GPU and CPU mode – CTRL+Y toggles between outline preview mode and the last preview mode (GPU/CPU)

    WORKAROUND

    1. if you have to move to outline mode press CTRL+E before to get into CPU mode and then press CTRL+Y

    2. If you have to come out of outline mode press CTRL+Y you will come back to CPU preview mode as that was the last used mode in step 1.

    3. Now press CTRL+E again to get back to GPU mode

    4. repeat steps 1-3 each time you have to go to outline preview mode.

    32 replies

    Show previous replies
    ellenl19103720
    ellenl19103720
    Participant
    November 7, 2017

    Has this been fixed?  I'm still having issues!

      ellenl19103720
      ellenl19103720
      Participant
      November 7, 2017

      I tried these two "fixes" with no luck

      Turning off the GPU performance

      Changing the Nvidia 3D settings for illustrator to Integrated Graphics

      aruns84891448
      aruns84891448
      Participant
      November 8, 2017

      Have you tried restarting illustrator after disabling GPU performance ?

      aruns84891448
      aruns84891448
      Participant
      November 7, 2017

      I Switched off the gpu Performance and now its working. Hopefully NVIDIA releases a new updated driver soon.

      pkirst
      pkirst
      Participating Frequently
      November 2, 2017

      Does anyone know of a previous NVIDIA driver that did not exhibit this issue?

      E
      eric@ericgermanart.com
      Participating Frequently
      October 25, 2017

      Ran into the same issue this morning. very frustrating as I'm just speccing out a new PC build with NVIDIA graphics, hoping this bug is limited to mobile nvidia GPU.

      System Info:

      Motherboard : Dell Inc.     05FFDN   /8NKQ2G2/CN1296374E04B8/  A00

      OS build version: Version 10.0.15063 Build 15063

      System ram: 16.0 GB

      GPU board: GeForce GTX 1050

      Display Driver Version: 22.21.13.8477

      Repro Steps: 

      1.  Open illustrator CC

      2.  open any illustrator file

      3.  view>outline

      ...

       

      Behavior Observed:

      Outline mode is not observed--stays in GPU or CPU preview mode. Additionally, cannot pan over the art with

      hand tool, toggling layer visibility on / off does not function, and most other tools (creating / moving artowrk, etc)

      do not display while still in outline view. reverting to GPU or CPU preview does display the changes made

      to the document while in (non functioning) outline view (to layer visibility,

      moving or creating artwork etc).

      rama_ai11751598
      Community Manager
      rama_ai11751598Community Manager
      Community Manager
      October 25, 2017

      Illustrator team is working with NVidia to fix this issue.

      -Rama

      Illustrator Team

        aruns84891448
        aruns84891448
        Participant
        November 3, 2017

        Any idea when the issue will be fixed ?

          pkirst
          pkirst
          Participating Frequently
          October 24, 2017

          Thanks everyone for their machine information. We are actively investigating.

          If anyone can recall or know of a working driver that would be very helpful as well.

          J
          jasonrreid
          Participant
          October 24, 2017

          I had owned a machine with an early version 900 series Nvidia card that worked... it was a laptop. Asus to be more precise. I can't remember the model though.

          Get Outlook for Android<https://aka.ms/ghei36>

          M
          manojlovicmilan89
          Participating Frequently
          October 23, 2017

          My laptop is Surface Book with Performance Base, Nvidia GPU and it doesn't work!

            pkirst
            pkirst
            Participating Frequently
            October 24, 2017

            Milan, would you be able to identify the exact components for exact machine specifications.

            Motherboard/CPU:

            OS Version:

            System ram:

            GPU:

            Display driver:

            Hardware:

            M
            manojlovicmilan89
            Participating Frequently
            October 25, 2017
            CPUIntel Skylake dual-core processor i7-6600U
            2.6 up to 3.4 GHz, 4 MB cache, 15 W
            Memory16 GB LPDDR3 RAM
            StorageSSD: 512 GB
            GraphicsIntel HD Graphics 520 and NvidiaGeForce 940M GPU with 1 GB of GDDR5 memory
            A
            Anonymous
            October 19, 2017

            For what it's worth..

            I have the same issue with a Dell Precision 5520 (Quadro M1200)

            pkirst
            pkirst
            Participating Frequently
            October 19, 2017

            Hi Brounzer,

            Would you help me with your system info too!

            System Info:

            Motherboard :
            OS build version:
            System ram:
            GPU board:
            Display Driver Version:

            A
            Anonymous
            October 20, 2017

            Dell Precision 5520

            System Info:

            Motherboard : Intel(R) Core(TM) i7-7820HQ CPU @2.9Ghz

            OS build version: Windows 10 (latest updates)

            System ram: 16 GB

            GPU board: Quadro M1200

            Display Driver Version: 384.77

              J
              jasonrreid
              Participant
              October 17, 2017

              As of today, 10/17/2017, the latest NVIDIA driver does not work. Yes,  it does seem to be the drivers for laptops. I have the 1060 and it will not work in outline view. If I switch to integrated graphics it will work. Hopefully, there will be a fix or patch sooner than later but we are getting into "later" at this point.

              M
              mhmdh51850737
              Participant
              September 26, 2017
              I have encountered the same problem and this is the solution

              right  click on Desktop and chose Nvidia setting

              and do like that for illisturator

              Its WORKING 

                J
                Joaopv
                Participant
                September 26, 2017
                Changing to integrated graphics is not a solution, but downgrading the driver worked. Thanks anyway.
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