Outline View (ctrl + y) Does not work

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Hello, my computer crashes when I use the Outline View command, whether Crtl + Y or E. These are its settings:

AMD Ryzen 7 5800X3D 8-Core Processor 3.40 GHz
When I close Illustrator, it shows the outilne, as if it had crashed. Can anyone help me? I found other similar topics here, but without solutions

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Bobby Henderson

Community Expert

What kind of graphics card or graphics chipset is installed in the computer? Are the drivers up to date? Even if it's a fairly new computer system the graphics driver could be out of date.

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Monika Gause

Community Expert

Does that happen with all files?

Did you already reboot the computer?

Did you already reset the preferences?

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Gabriel24228495icztAuthor

Participant

I just subscribed to ADOBE for the first time, so it's coming with factory settings. I opened it several times and restarted it, but it's still the same.

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Monika Gause

Community Expert

What happens when you turn off the GPU acceleration in the Preferences?

What kind of driver is installed for the card?

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