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Participant
October 26, 2023
Question

P: Adobe Illustrator 2024 quit unexpectedly

  • October 26, 2023
  • 1 reply
  • 1708 views
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1 reply

Anshul_Saini
Community Manager
Community Manager
November 7, 2023

Hi @JOSEF33192442kcpv,

 

I noticed that you've encountered a crash issue in Adobe Illustrator 2024. However, it seems that the crash report you shared is related to Adobe Acrobat, not Illustrator. To address this issue, I recommend following these steps:

  • Confirm Crash Source: It's important to identify whether the issue is with Adobe Acrobat or Illustrator. In your provided crash report, it appears to be related to Acrobat. Could you please clarify if the crash is happening in Illustrator or Acrobat? If it's Illustrator, we can proceed with troubleshooting for that application.
  • Share Crash Logs for Illustrator: If you're experiencing a crash in Adobe Illustrator, please share the crash logs specific to Illustrator. You can do this by following the steps outlined in this help article: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html
    Make sure to use the same email address you're signed in with on this community, as it will help us locate your crash report.
  • Basic Crash Troubleshooting: In the meantime, you can also try some basic crash troubleshooting steps provided in this help article: https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html
    These steps may help in resolving the issue or identifying potential causes.

 

Please let us know if the crash is specific to Adobe Illustrator, and if so, provide the Illustrator crash logs as mentioned above. This will enable us to assist you more effectively in resolving the issue.

 

Thank you for your cooperation, and we'll do our best to help you with this matter.

 

Best regards,

Anshul Saini