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Rodrigo37370663xfk7
Participant
May 14, 2024
Question

Pantalla en blanco

  • May 14, 2024
  • 1 reply
  • 217 views

Hola 

Cuando inicio Illustrator no me parece nada 
lo mismo cuando intento abrir un archivo no me carga ninguna herramienta 
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    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    May 14, 2024

    Can you check out the tips in here: https://community.adobe.com/t5/illustrator-discussions/illustrator-opens-with-blank-window/td-p/9227237 

      A
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      June 14, 2024

      Hello @Rodrigo37370663xfk7,

      We understand that encountering technical issues can be frustrating. I hope Monika's suggestions helped resolve the problem. If not, kindly share the memory dump by uploading it to Google Drive/Dropbox/etc. and sharing a public link to it, so we can check it with the product team:

      Steps to collect Memory Dump on Windows :
      1. Open Task Manager
      2. Right click on Adobe Illustrator task process
      3. Click on Create Dump file
      4. Once the dump is created, there will be a .dmp file created in temp folder(Location will be visible on dialog once dump is completely written)

       

      Steps for macOS:

      By default, macOS disables core dumps for most applications. To enable core dumps, you'll need to execute the following command in Terminal:

      sudo launchctl limit core unlimited

      After the crash, macOS typically generates a crash report which can be found in the following directory:

      ~/Library/Logs/DiagnosticReports

      Also, during crash, a pop-up dialog appears. Click Report... to save the report to system reports. 
      You can use the following steps to locate the system reports in your system: 

      Click the launch pad and search for Console.

      In Console, click System Reports on the left pane. 

      Search for Crash report having the filename with a prefix as Adobe Crash Reporter_YYYY-MM-DD where YYYY-MM-DD is the date on which the file is saved.

      Right-click on the report file and click Reveal in Finder to get the logs which can be shared.


      Looking forward to hearing from you.

      Thanks,
      Anubhav

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