Paper Width displays an incorrect size in the Print Summary

Forum|Forum|5 months ago
November 5, 2025
2 replies
144 views

Suddenly no matter what I do, the paper width for any 8.5x11 inch document is 9 inches when I open the Print window. Even older files that I created and that were working correctly a year or more ago have this problem when I open them now.

I am on Mac OS Tahoe 26.0.1, Illustrator 2026, on an Apple M4 Pro.

I can open a new blank letter-size document (artboard 8.5x11 inches), and when I open the Print window, it has a paper width of 9 inches. It remains 9 inches no matter which printer I choose. If I save it as a PDF and open it in Acrobat Pro, it shows that the width of the document is 8.5 inches, but if I print it, it behaves as is my document is 9 inches wide printing on 8.5 inch paper width, so it cuts off the left and right edges of my image.

Screenshot of print window is attached.

I've tried all the suggestions in this forum and in results of a Google search. I've reinstalled Illustrator without my old preferences saved, and I've reinitialized my printer and downloaded the latest driver. I'm completely stumped about what is going on! Any help is greatly appreciated - thank you!

P

PenToolStan

Participant

I have no solution, but this is also happening to me.

Anubhav M

Community Manager

Hello @PenToolStan

Our team has tried fixing this with the latest release of Illustrator. Would you please update Illustrator (https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-apps/update-creative-cloud-apps-automatically.html) and check if the problem persists?

Looking forward to hearing from you.
Anubhav

Abhishek Rao

Community Manager

Hi @ea-comm,

Thanks for sharing the details and the screenshot. I was able to reproduce the same behavior on my end and have reached out to the product team to check this further. I'll share an update here as soon as I receive a response from them.

Appreciate your patience while we look into this.

Abhishek

E

ea-commAuthor

Participant

Hi Abhishek Rao-

Any update on Adobe fixing this issue? I am not able to deliver several products at this time until the problem is resolved. Or if the problem is on my end, how can I resolve it?

Thanks again!

-Lisa

Anubhav M

Community Manager

Hello @ea-comm,

Our team is currently investigating this behavior. I will update this thread as I have more info. Please don't hesitate to contact us if you have any further questions or require assistance. We'd be happy to help.

Anubhav

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