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Participant
August 1, 2025
Question

Paragraph and character styles crash program

  • August 1, 2025
  • 4 replies
  • 188 views

Hey,

Every time I open paragraph or character styles, illustrator crashes.

When I do it in indesign, the program freezes for about 60 seconds.

This is really annoying me and costing me a lot of time.

Does someone know any solution for this, or is adobe gonna fix this?

4 replies

Participant
September 25, 2025

I'm having the same issue. I reset my preferences multiple times. Unistalled and reinstalled AI. Went back a version or two and still it happens. Deleted and uninstalled a bunch of fonts. I crested a new test document while I was trying to figure out what the problem was and every time I created a paragraph style and tried to save, it would crash. Older documents that have paragrpagh styles in them won't open either. Immedtate crash. I'm using Windows 11 Home on a company network. 6GB graphics card, 32GB RAM, 12 Gen Intel Core i9-12900H processor.

Anubhav M
Community Manager
Community Manager
September 26, 2025

Hello @cynthiac74688044,

I'm sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows) and under Safe Mode (Windows) and checking if it helps?

Also, please submit the crash report using your Adobe email address and share it here for quick tracking. The steps are shared here: (https://adobe.ly/3Ihsqoz).

 

Looking forward to hearing from you.

Anubhav

Participant
September 3, 2025

Same here for me. Not graphic or style rich document - in fact problem appearing in simple design.
For every time i try to edit paragraph styles Illustrator crashes or freeze for a while. 

I'm starting to be more frustrated as from each update there are dozen of "Fantastic" AI feautures but all the other important tools are more buggy in comparation of older versions. 

As a graphic designer i need workflow without interuptions and crashes on basic functions...

AI version 29.6.1
System with AMD Ryzen 7, 32 GB RAM and GTX 1660 Ti


Monika Gause
Community Expert
Community Expert
September 3, 2025

Does that still happen after you reboot the computer and reset the preferences?

Does it also happen with different fonts?

Abhishek Rao
Community Manager
Community Manager
August 1, 2025

Hi @Plunched,

 

Thanks for reporting this. I can see how frustrating it must be to deal with crashes every time you access paragraph or character styles.

Could you please confirm the OS and Illustrator version you're currently using? Also, let us know if this happens with all files or just specific ones. Are you able to create a new document, and does the crash still occur when opening the Paragraph or Character Styles panel there?

Please share the information asked by the expert. Moreover, to help us investigate further, please submit the crash report via the Adobe Crash Reporter when Illustrator crashes, and share your email address via DM, so I can check the logs. Reference: https://adobe.ly/45caQto

Lastly, try testing Illustrator in Safe Mode. This disables third-party plugins or processes and can help isolate the cause.
Windows: https://adobe.ly/3IXEfzY
macOS: https://adobe.ly/45kp3Vn

 

Looking forward to your update.

Abhishek 

Monika Gause
Community Expert
Community Expert
August 1, 2025

I. cannot reproduce that. Which system and version is it and what is your default font resp. which font is active when you open the dialog box. Do you use font management?