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Participant
January 24, 2020
Question

PDF's are saving with a lock icon. HELP

  • January 24, 2020
  • 1 reply
  • 6048 views

Me and one of my coworkers often work on a network (I am a graphic designer).  When I save a file as a PDF (to be sent to a customer) on my PC, it is saving with a little lock icon next to it, and she can NOT see the file. Not just in illustrator.  It is not showing in the file explorer either. No, I am NOT saying that she can't open it; she cant SEE IT.  (I emphasise this because I tried google-ing the problem, and there are 1 million post about not being able to open a file, but none about not being able to SEE a file). 

When I go to save the file, I keep it on illustrator default (but I HAE tried the other presets to no avail).  Nothing is checked in the security settings.  HELP ME. Why is it saving like this, and how do I change it? Oh, and it isnt every file.  old files can be seen just fine. it is only files that have been saved in the last 2-3 months. 

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1 reply

Ashutosh_Mishra
Inspiring
January 24, 2020

Hi there,

 

Thanks for reaching out. Please share the version of OS and Illustrator. I'd also like to know the location of these saved files? Are they saved locally or on a network?
You may also share screenshots or a small video of the process as well to help us understand it better.
Looking forward to your response.

 

Regards,

Ashutosh

Participant
January 24, 2020

I am using Windows 7, and am using the newest version of illustrator (24.0.2).  I am saving the files locally (the the C drive, under documents>customer name>file name ), but they are trying to access it from another computer.  I made a QUICK video showing the issue.

Rishabh_Tiwari
Community Manager
Community Manager
January 24, 2020

Hi there,

 

Thanks for sharing the information. Could you please confirm if there is any encryption software available on your computer? As if there is any drive that is encrypted this may happen.

 

Regards

Rishabh