Pérdida de archivo en Ilustrator 2024

Question

Al intentar cerrar la aplicación, Ilustrator se bloqueó y no respondía, por lo que forcé el cierre, previamente había guardado todo el trabajo en Creative Cloud varias veces durante el día , sin embargo al volver a abrir la aplicación no sugirió ningún archivo recuperado, y en Creative Cloud no aparece el último guardado generado por mí, aparece desde hace 2 días como última modificación.

Ayuda, son 2 dias de trabajo perdidos!

Anshul_Saini · Answer

Hi @juan alfonso33321069lyh4,

I'm really sorry to hear about the file loss you experienced. Since this is a critical issue involving data loss, it's advisable to reach out to Adobe Customer Support as soon as possible. They have the tools and expertise to assist you in investigating the problem further. Please provide them with as much detail as you can about the issue, and they should be able to assist you effectively.

I understand that time is of the essence in such situations, and contacting customer support will likely provide you with a faster resolution. I hope this helps, and I sincerely hope your work can be recovered.

Best of luck,

Anshul Saini

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