Performance Extreme Lag Mac OS

Question

I can't do anything on Illustrator. It's very disappointing. I have a document that's roughly 4mb and I can't move anything without it taking 3 seconds to load. I've been down every single rabbit hole there is for an entire month and nothing has fixed my issue. I've worked with larger documents than this, but suddenly I've ran into this issue. I've renamed all my files to "old" and that didn't work. I don't have dictation enabled. I used adobe cleaner and uninstalled the files- that didn't work. Why am I paying $50 a month for something I can't use.

Processor: 2.3 GHz 8-Core Intel Core i9

Graphics: AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB

Memory: 16 GB 2667 MHz DDR4

Startup Disc: Macintosh HD

MacOS Version: 13.4

Anubhav M · Accepted Answer

Hello @Alfredo30617162fped,

We understand how frustrating it can be to face performance issues in Illustrator, especially when you have already tried to reinstall the software. I hope the suggestions shared by Bill helped resolve the problem. If not, kindly check if Illustrator behaves this way with all files. If it does, kindly try to run Illustrator under Safe Mode (macOS) and check if it helps. If it's only a few particular files you're having trouble with, kindly share a sample file here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

Bill Silbert · Answer

Have you trashing your Illustrator preferences. This process restores the program to its defaults which usually can take care of most program wide issues.

To do so on a Mac:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

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