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February 15, 2023
Question

[Performance] Illustrator 27.2 on macOS Ventura - Crash when opening shades harmony rule

  • February 15, 2023
  • 1 reply
  • 481 views

Illustrator crashes every time I try to open the shades harmony rule in the color guide.
I'm running version 27.2 on a Macbook Pro 16" M1 Max with MacOS Ventura.

 

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1 reply

Anubhav M
Community Manager
Community Manager
February 15, 2023

Hello @Ruben27567959el4g,

 

We understand how frustrating it can be to experience crashes. If you're using a Wacom Tablet, we recommend trying an older version of the driver (6.3.46-2) to see if it resolves the issue.

If not, please follow the steps in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and let us know your observations. Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav