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Participant
February 14, 2023
Question

[Performance] Illustrator on macOS - Jitter on moving artboard file

  • February 14, 2023
  • 2 replies
  • 441 views

Hey Adobe team, I got a problem from the very first day since I purchased Mac M2 8gb 256gb internal. the problem is when I zoom in and zoom out my artboard works smoothly like 60 FPS but when I move my artboard it works weirdly and gives a jitter effect like 24fps. can I get a solution? 

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2 replies

Anubhav M
Community Manager
Community Manager
February 14, 2023

Hello @Aman28395188o3ji,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps.

If the issue persists, kindly share some more information, like the exact version of the OS/Illustrator, system configuration(CPU/GPU/Memory/Display Monitors), whether Illustrator also behaves this way with other files, and if not sharing a sample file here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), so we can check it on our end. We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Community Expert
February 14, 2023

My computer is ... slightly older ... and I may be used to some sluggishness, so this looks pretty cool to me.

 

But in order to get help and improve it I would suggest you contact Customer Care and they can log in to your system to check out whether there is some option to make this even smoother. https://helpx.adobe.com/contact.html

 

You could also report this as a bug: https://illustrator.uservoice.com