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D
DANNYL
Participant
March 28, 2024
Question

Performance Issue with Adobe Apps

  • March 28, 2024
  • 1 reply
  • 152 views

Been experiencing performance issues with mostly app Adobe programs. Having the only program opened where I'm creating simple shapes causes lag and the rainbow wheel on my cursor just shows up.

 

I've already:

  1. Restarted my computer
  2. Opened the app in safe mode
  3. Factory reset the computer upgraded to the latest macOS and updated the Adobe program.
  4. Created a new volume both externally and internally and tried to see if the issue still persists
  5. Contacted Apple support and their dev team and they told me to come here and ask for help

    I just know this is an issue from an Apple computer and not Adobe. 

    My Computer Specs

MacBook Pro 14-inch, 201

Chip: Apple M1 Max

Memory 64GB

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 28, 2024

Do you have something like Magnet installed?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 5, 2024

Hello @14392952,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article () to check if they help?

If the problem persists, please share more details, like the exact version of the OS/Illustrator, details about your workflow, and a screen recording of the problem (https://adobe.ly/3U6ogTo) so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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