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Sam00se
Participant
March 2, 2026
Question

Performance issues in Illustrator when using Alt + Scroll to zoom

  • March 2, 2026
  • 2 replies
  • 55 views

Hello! I’ve got this issue where my illustrator app (up to date) freezes for a few moments any time i specifically use the alt + zoom function. If i press Z and then drag left or right, the zoom is perfectly smooth, but for some reason the alt zoom just completely freezes up my illustrator for like 5 seconds at a time. 

I’ve got a 4080 super graphics card that i have toggled on and off in GPU performance, GPU view, turned animated zoom on and off, and even set illustrator as a high performance application in the nvidia control panel, as well as uninstalled and reinstalled the application. 

Would love to know if anyone else has had this issue! Ultimately i can do without it i guess, but i’ve been using this zoom reflexively for an absurd amount of time, maybe 7 years at this point, and for some reason on this machine i’m currently working on its messed up. Thanks! 

    2 replies

    mallorysd
    Participating Frequently
    April 6, 2026

    Yup, I’m experiencing the same issue. It’s so annoying.

    Anubhav M
    Community Manager
    Community Manager
    April 6, 2026

    Hello ​@mallorysd 

     

    I’m sorry to hear that you’re having similar trouble with Illustrator. Could you share more details, such as the version of the OS/Illustrator installed, whether this happens with all files, and a brief screen recording of the problem, so we can better assist you?

    Also, try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and share your observations.

     

    Looking forward to hearing from you.
    Anubhav

    Monika Gause
    Community Expert
    Community Expert
    March 2, 2026

    You are scrolling with a mouse?

    There are issues with certain mouse drivers.

    someone could solve it with a preferences reset: 

     

    Sam00se
    Sam00seAuthor
    Participant
    March 2, 2026

    so i actually realized that the scroll zoom alone wasnt the issue, anything that interacted with the scroll wheel made my illustrator act up. I had reset preferences inside illustrator, but it turned out i needed a manual reset. I used this post! Illustrator 30.0 Mouse wheel scroll causes lockup/crash/freeze | Community