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AQ_oliver
AQ_oliver
Participant
May 19, 2026
Question

Photoshop & Illustrator resulting in extremely poor performance

  • May 19, 2026
  • 2 replies
  • 46 views

I am currently using Adobe Photoshop 2026 (version 27.6) and Illustrator 2026 (version 30.4).
These should be the latest versions available.!-->

I am running Windows 11, and below are my system specifications:

  • CPU: Intel® Xeon® W7-2475X
  • Memory: 256GB RAM
  • Storage: 4TB SSD
  • GPU: NVIDIA RTX 4500 Ada Generation (updated to the latest driver version)

With the above hardware configuration, there should absolutely be no performance issues when using Adobe products. However, with this exact setup, the GPU does not seem to function properly in Photoshop and Illustrator, resulting in extremely poor performance.

I have already followed the official Adobe guidelines and enabled the GPU under Preferences > Performance, selecting the GPU accordingly, but there has been no improvement.

I also contacted Adobe support previously. Their technician remotely accessed my computer to adjust the settings, but unfortunately, the issue was still not resolved.

May I ask if there is any solution to this problem?

    2 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 19, 2026

    Hello ​@AQ_oliver 

     

    I’m sorry to hear about your experience. Would you mind sharing the following details, so we can check this further with the product team:
     

    1. AiSniffer file:

    - Close all Adobe applications.

    - Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

    %USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

     

    2. For the System Report, kindly follow these steps:

    - Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

    - Type "msinfo32" in the Open field and left-click OK

    - While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

    - Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

     

    3. A Sample AI file along with a brief screen recording of the problem.

     

    Kindly upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

     

    Looking forward to hearing from you.

    Anubhav

    AQ_oliver
    AQ_oliverAuthor
    Participant
    May 20, 2026

    Dear Anubhav
    3 steps was done!
    the msinfo32.nfo file was saved at the following link: 

    https://drive.google.com/drive/folders/1e4IiIe821znY6RVcdjpWislfdN4fs9qC?usp=sharing

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    May 19, 2026

    Are you using any third-party plug-ins for either the two programs mentioned or your operating system? If so try disabling them and see if the issues persist.

    AQ_oliver
    AQ_oliverAuthor
    Participant
    May 20, 2026

    I have never used any third-party plug-ins. I only installed and used the latest official versions provided by Adobe on Windows 11 Pro.

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