placing files with transparency issue illustrator cc latest version - 6/22/2020

Hi all, can anyone help me with what seems like a probably simple problem?

As of the new update which i did yesterday, I cannot get a file with a transparency into illustrator.

PSD or PNG files with transparent backgrounds convert to solid white backgrounds on import - by either import method- using place , or by dragging  file in. 

is there something i need to check or uncheck somewhere?

I've had this problem sporadically in the past but with PNGs but never PSD files. 

help! gotta get my work done! any advice?

thanks!