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Participating Frequently
August 22, 2022
Question

placing pdf's

  • August 22, 2022
  • 1 reply
  • 583 views

I have just upgraded to Mac Studio and 26.5, I am getting an error when trying to place pdf's, these same pdf's place ok in 26.4.1 on an imac.

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1 reply

Doug A Roberts
Community Expert
Community Expert
August 22, 2022

What is the error?

Participating Frequently
August 22, 2022

'An unkown error is dected. To help us investigate further on this Issue, share steps to reproduce and your file using File> Packages to ShareWithAI@adobe.com'

I have changes the setting as suggested but no difference, that fact these files workon my previous machine / software, points to a bug in software or mac studio OS?

Doug A Roberts
Community Expert
Community Expert
August 22, 2022

Can you install Illustrator 26.4.1 on your new Mac and try?