Skip to main content
maryg94034410
maryg94034410
Participating Frequently
January 9, 2025
Answered

Plugin issues on launch of Illustrator

  • January 9, 2025
  • 2 replies
  • 3358 views

I've updated Illustrator to 2025 and I'm getting a plug-in error. I first get an error message saying plugin issues detected and it lists 24 plugins. Then I get another error message saying it's running in safe mode and has disabled InpaintingAI.aip. Illustrator fails to launch even in safe mode. Can anyone help?

 

 

Correct answer Bobby Henderson
I tried restarting Illustrator pressing the keyboard shortcut then uninstalling, reinstalling then the keyboard shortcut again. Still no joy.

The problem sounds stubborn enough that it might require using the Creative Cloud Cleaner tool to completely remove Illustrator and any remaining support files and then re-install the application.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2 replies

A
Andreas31305426acl6
Participant
September 24, 2025

For me. It whas the Logitec mouse plugin that caused the prolem. "LogiOptionAi2020".

1: Close Adobe Illustrator.

2: Go to: C:\Program Files\Adobe\Adobe Illustrator 2025\Plug-ins

3: Remove: LogiOptionAi2020.aip

4: Relaunch Adobe Illustrator.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 24, 2025

    Thank you for sharing the solution that has worked for you. It might help future customers experiencing a similar issue resolve it.

     

    Thanks,

    Harshika

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 9, 2025

    Hello @maryg94034410,

    I'm sorry to learn about the trouble you're having with Illustrator. Could you please try the recommendations provided in this help article (https://adobe.ly/4083TXW) and let us know if it helps?

    I look forward to hearing from you.

    Anubhav

    maryg94034410
    maryg94034410Author
    Participating Frequently
    January 9, 2025
    Hello Anubhav,

    I don’t think I have any external plugins.
    Where do I find the preferences file?
    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    January 10, 2025

    The plugins listed in the dialog box images you posted are stock plugins that are included with Adobe Illustrator. The Illustrator Preferences file is somewhat hidden. But it is easy to reset. You can do that by restarting Illustrator while pressing this keyboard shortcut: Option+Command+Shift (Mac OSX) or Ctrl+Alt+Shift (Windows).

     

    If resetting Preferences doesn't fix the problem it may be necessary to uninstall and then reinstall Adobe Illustrator.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices