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Participant
August 7, 2020
Question

PNG export issue

  • August 7, 2020
  • 1 reply
  • 321 views

Been dealing with this issue for months, awaiting for various updates to resolve, and no luck. Cannot find anything online about it, so now I am here. 

When exporting a PNG file from Illustrator, the vast majority of time the files are corrupted. They don't preview in finder, you get a "end of file" warning when trying to open in Photoshop, etc. This issue is happening in a coporate environment accross various computers and geographical areas. We use a cloud file service called Egnyte to store our files on, and this is where we save the files, not sure it's an issue associated with that. We have tried saving locally to desktops, then transferring the files to Egnyte, and find the same problem. Sometimes the files look ok to the person who exported them, but then appear "corrupted" to other users.

 

We have .ai files that are 100+ artboards long that we have tried, and completley different files where there's only 1 or 2 artboards, but the same issue occurs. The odd one seems to get through, but 90%+ of others end up corrupted.

 

Any light that can be shed on this issue would be appreciated. 

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1 reply

Doug A Roberts
Community Expert
Community Expert
August 7, 2020

Do these problems ever occur before uploading to your file system. Can a user save a PNG to desktop and successfully create an uncorrupted file?

ryangPCLAuthor
Participant
August 7, 2020

Thanks for the response. 

 

It still happens if we export to desktop and then copy over to Egnyte. As mentioned, sometimes the files look ok to the creator, but don't to others.

 

This has been an ongoing issue since early in 2020, after an update. Prior to that update things were working fine. I dont remember which update it was. 

Doug A Roberts
Community Expert
Community Expert
August 7, 2020

Take Egnyte out of the equation. If it's the only common factor, is it not likely to be the culprit? Cloud storage software gets updated too.