png files get distorted after drag n drop

Forum|Forum|8 years ago
April 10, 2018
2 replies
843 views

Illustrator 22.1

Mac 10.13.3

This topic has been closed for replies.

Correct answer Monika Gause

That's not distorted, but rather discolored.

Looks like Illustrator has trouble interpreting this specific PNG. The PNG definition allows a gazillion of options and some applications can only interpret half of them.

Try an open in Photoshop and then save from there. Probably as a different file format.

ALso you can try if it's a GPU issue: try View > Preview on CPU.

Srishti_Bali

Legend

Hi DudeGuy,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

A

Anonymous

I was able to open them in affinity designer, then copy it over to illustator from there (i dont own photoshop). It seems this happens only with screenshots taken with my iphone8

Doug A Roberts

Community Expert

then it's probably because they're using 16-bit colour channels, which illustrator doesn't support.

Monika Gause

Correct answer

Community Expert

That's not distorted, but rather discolored.

Looks like Illustrator has trouble interpreting this specific PNG. The PNG definition allows a gazillion of options and some applications can only interpret half of them.

Try an open in Photoshop and then save from there. Probably as a different file format.

ALso you can try if it's a GPU issue: try View > Preview on CPU.

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