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png won't show up on illustrator + unknown error occured (parm)

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I'm trying to open PNG filed directly through illustrator by rightclicking the png file and opening them on illustrator, but I keep getting the "unknown error occured (PARM)."

Plus when I just open an empty illustrator file and try to drag png files on there they don't show up. Only a blank "frame" (with the control points at the corners, nothing else) shows up without the contents.

How do I fix this?

Bug

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Community Expert

Community Expert

Is it a specific PNG or all PNG's?

Did you try to resave the PNG in Photoshop?

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sun-q_4996Author

Participating Frequently

all PNGs.

I've even opened the png in photoshop and it was fine.

But when i saved it as a png on photoshop and opened the new png file again in Illustrator, same problem occurs.

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Community Expert

Community Expert

And if you use File > Place instead of Open or drag in Illustrator?

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sun-q_4996Author

Participating Frequently

btw I've already tried renaming the "Extensions" folder to "old_Extensions" in the program files

as well as renaming the "UXP folder" to "00UXP" (i found this on youtube)

but still nothing works

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