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tsaronian
tsaronian
Inspiring
November 23, 2021
Answered

PostScript Printer PPD Issue

  • November 23, 2021
  • 3 replies
  • 5690 views

An issue selecting a printer PPD in Illustrator is preventing PostScript printing. The printer is a Ricoh IM C4500 with PostScript Level 3 RIP built-in. macOS Monterey with Ricoh drivers install and print correctly except from within Illustrator (26.0.1).

PPD is not selectable and Print as Bitmap is selected and deselecting does not change the setting.

Choosing Adobe PostScript file activates the PPD

Illustrator is not seeing the Ricoh as a PostScript printer and I haven't figured out a workaround.

I know this is most likely a Ricoh/Monterey issue but I appreciate any suggestions.

    Correct answer tsaronian

    Solving my own problem. Did a little reworking of the CUPS driver in order to activate Adobe PostScript and set it to the default. The bug is actually in the way Apple installs the CUPS driver ro the Ricoh.

    3 replies

    S
    ski_8442
    Participant
    August 25, 2024

    I am having the same problem - what did you do to the cups file to get out to work?

    tsaronian
    tsaronianAuthor
    Inspiring
    August 25, 2024

    The solution is listed above in this thread. Be aware that some items may have changed over the last 3 years, but you should be able to work your way through any variations.

    Good luck!

     

    Here are the steps:

     

    Use Terminal command to enable CUPS web interface
    cupsctl WebInterface=yes

    Go to CUPS URL for local installed printers and select Printers tab
    http://localhost:631/
    Username & Password are those for the computer

    Choose Ricoh printer
    RICOH_IM_C4500__PS_

    Select Modify Printer - Then Continue
    Then click on Continue again
    Select RICOH IM C4500 PS (en,...)

    Click on Modify Printer

    Set Default Options
    Change PostScript to Adobe PostScript

    Click on Set Default Options

    Y
    Y8eebtBS
    Participant
    September 16, 2025

    I had a similar issue with a Ricoh IM C2500 on my M2 Max MBP running macOS Sequioa (15.6). The cups options where slightly different.

     

    1. Use Terminal command to enable CUPS web interface

    cupsctl WebInterface=yes

     

    2. Go to CUPS URL for local installed printers and select Printers tab

    http://localhost:631/

     

    3. Choose Ricoh printer

     

    4. Select "Modify Printer" from the Dropdown from the "Administration" dropdown



    5. Enter your computer admin username & password

    6. Click "Continue" on the first 2 "Modify Printer" Pages. No changes needed

    7. Select the matching PPD file for your printer and then click "Modify Printer"

    - For myself it was "RICOH IM C2500 PS…"

    8. Quit and re-open Illustrator. You should now see a PPD option.

    tsaronian
    tsaronianAuthorCorrect answer
    Inspiring
    December 1, 2021

    Solving my own problem. Did a little reworking of the CUPS driver in order to activate Adobe PostScript and set it to the default. The bug is actually in the way Apple installs the CUPS driver ro the Ricoh.

      B
      bradboutwell
      Participating Frequently
      December 2, 2021

      Tsaronian,

       

      Could you please share your solution in a bit more detail? I am having the exact same problem with a Ricoh M3002 and Illustrator.

      tsaronian
      tsaronianAuthor
      Inspiring
      December 2, 2021

      Here are the steps:

       

      Use Terminal command to enable CUPS web interface
      cupsctl WebInterface=yes

      Go to CUPS URL for local installed printers and select Printers tab
      http://localhost:631/
      Username & Password are those for the computer

      Choose Ricoh printer
      RICOH_IM_C4500__PS_

      Select Modify Printer - Then Continue
      Then click on Continue again
      Select RICOH IM C4500 PS (en,...)

      Click on Modify Printer

      Set Default Options
      Change PostScript to Adobe PostScript

      Click on Set Default Options

        tsaronian
        tsaronianAuthor
        Inspiring
        November 23, 2021

        Update -

        An office MacBook Pro with macOS 11.6 has both old (1.2) and new (3.0) versions of the Ricoh driver. Illustrator can see the PPD with 1.2 and can not see the PPD with 3.0. I think this isolates the issue to the latest Ricoh driver.

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