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A
Arturo266834390dbm
Inspiring
March 9, 2023
Question

pressing the windows key doesn't show the start menu when illustrator is running

  • March 9, 2023
  • 1 reply
  • 563 views

I'm new to illustrator and already have a lot to do with the steep learning curve. I don't need other issues like the misbehavior I'm experiencing. Thanks in advance for your understanding and not perfect English.

In this post I report the following problem.

By chance it happens that after starting Illustrator, pressing the Windows key does not produce the expected result. If I close Illustrator the Win key starts working again.

System in use:

Clean install done Sunday March 5th

Win 10 LTSC 2021
Ryzen 2700x
32GB
Solid state drives
NVIDIA 1030

Is the 1030 sufficient or do you recommend replacing it? If yes, with what?

 

Thanks

This topic has been closed for replies.

1 reply

Imaginerie
Community Expert
ImaginerieCommunity Expert
Community Expert
March 9, 2023

I just checked and it's working fine for me.
The only thing that would spring to mind right now, is that the Win key is assigned to a shortcut of some kind in illustrator and prevents it from functionning as it should.

if you go to edit> keyboard shortcuts

 

if you're just starting out and never knowlingly made any attempts at tweaking your shortcuts, then choose "illustrator defaults" in the top dropdown menu and click OK.

A
Arturo266834390dbmAuthor
Inspiring
March 9, 2023

I checked to be careful, but did not customize the shortcuts.

 

I add further details.

 

After pressing the Win key i see that the start menu "tries" to show itself, but only the start menu background appears, and then disappears.

I can access the start menu using the dedicated icon.

I add more details.

After pressing the Win key you can see that the start menu "tries" to show itself, but only the start menu background appears, and then disappears.

I can access the start menu using the dedicated icon.

Thanks

 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 13, 2023

    Hello @Arturo266834390dbm,

     

    We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator after rebooting your computer in Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234) or under a different Administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d) and checking if it helps?

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

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